Guest Services Attachments in Kenya
Guest Services attachments give students their first taste of industry practice. Typical duration: 6–12 weeks.
What You'll Do
Observe Guest Operations
Watch how guest services teams handle customer inquiries, complaints, and special requests.
Assist with Guest Interactions
Help with guest check-in, concierge services, and customer service tasks under supervision.
Complete Logbook
Document your daily activities, observations, and learning experiences throughout the attachment.
Attend Service Meetings
Participate in guest service briefings, training sessions, and quality improvement discussions.
Learn Service Systems
Get familiar with guest service software, complaint management systems, and service standards.
Shadow Service Representatives
Work closely with experienced guest service professionals to understand customer care and problem resolution.
Skills You'll Gain
Who Should Apply
Year of Study
2nd and 3rd year Guest Services students, or Diploma students in their final year.
Prerequisites
Basic understanding of customer service principles, hospitality standards, and communication skills.
Ideal Candidates
Students with strong interpersonal skills, patience, and eagerness to learn from guest service professionals.
Academic Requirements
Minimum GPA of 2.5 and completion of core guest services and hospitality courses.
Typical Host Companies
Duration & Mode
Duration
6–12 weeks (flexible based on university requirements and company needs)
Schedule
Full-time during university breaks, part-time during semester (20-30 hours/week)
Mode
On-site or hybrid (mix of office and remote work)
Supervision
Direct supervision by experienced guest services professionals and regular check-ins with university coordinator
Related Career Pathways
Next Steps: Internships
Future: Graduate Roles
Frequently Asked Questions
What guest services knowledge should I have?
Basic understanding of customer service principles, hospitality standards, and communication skills is required. You don't need extensive experience - this is about exposure and learning.
Will I get paid during the attachment?
Most attachments are unpaid as they are educational experiences required by universities. However, some companies may provide transport allowances or meal benefits.
Can I choose my preferred company?
We try to match students with companies based on their interests and skills, but final placement depends on availability, company requirements, and university approval.
What if I don't have much guest service experience?
Basic guest service knowledge is required, but we focus on learning and exposure. The attachment is designed to help you gain practical experience and understand industry practices.
Ready to Start Your Guest Services Journey?
Download the Tayari app and discover Guest Services attachment opportunities in Kenya.