Diploma in Helpdesk Attachments in Kenya
Diploma in Helpdesk attachments provide hands-on experience in providing first-line IT support, handling user inquiries, and resolving common technology issues in Kenya's business environment. Typical duration: 6–12 weeks.
What You'll Do
Observe Helpdesk Operations
Watch how helpdesk teams handle user requests, manage support tickets, and provide first-line technical assistance.
Assist with Helpdesk Tasks
Help with basic user support, ticket management, and common troubleshooting activities under supervision.
Document Support Procedures
Learn to document common issues, create help guides, and maintain knowledge base articles.
Attend Helpdesk Meetings
Participate in team meetings, training sessions, and knowledge sharing discussions.
Learn Helpdesk Tools
Get familiar with ticketing systems, remote desktop tools, and customer service software.
Shadow Helpdesk Agents
Work alongside experienced helpdesk professionals to understand customer service and troubleshooting best practices.
Skills You'll Gain
Who Should Apply
Year of Study
Final year Diploma in Helpdesk students or recent graduates within 1 year of completion.
Prerequisites
Completion of core helpdesk diploma courses including customer service and basic IT support fundamentals.
Ideal Candidates
Students with excellent communication skills, patience, and genuine desire to help others with technology issues.
Academic Requirements
Minimum GPA of 2.5 and completion of helpdesk diploma program requirements.
Typical Host Companies
Duration & Mode
Duration
6–12 weeks (flexible based on university requirements and company needs)
Schedule
Full-time during university breaks, part-time during semester (20-30 hours/week)
Mode
On-site or hybrid (mix of office and remote work)
Supervision
Direct supervision by helpdesk supervisors and regular check-ins with university coordinator
Related Career Pathways
Next Steps: Internships
Future: Graduate Roles
Frequently Asked Questions
What skills should I have for Diploma in Helpdesk?
Basic understanding of computer systems and excellent communication skills are required. You should have completed your diploma coursework. You don't need to be a technical expert - this is about learning customer service and basic troubleshooting practices.
Will I handle real helpdesk calls during the attachment?
Yes, you'll work on real helpdesk cases under supervision. This may include handling user inquiries, managing tickets, and providing first-line support for common issues.
What's the difference between Helpdesk and Technical Support?
Helpdesk typically handles first-line support and common user issues, while Technical Support deals with more complex technical problems. Helpdesk focuses more on customer service and basic troubleshooting.
Do I need programming skills for helpdesk work?
No, helpdesk work focuses on customer service, basic troubleshooting, and using support tools rather than programming. Strong communication and problem-solving skills are more important.
Ready to Start Your Helpdesk Journey?
Download the Tayari app and discover Diploma in Helpdesk attachment opportunities in Kenya.